faq's

 

about me

 

about our cookies

 

ordering

 

shipping

 

what else?

 


answers

Who is The Sugar Chic?
The Sugar Chic is Melissa Chicarelli, baker, sugar artist, lover of all things dessert!
Learn more about me here
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Do you have a public storefront?
Yes! Our public storefront is now open in the Village of Amityville, NY!!!
Stay tuned for additional details about our grand opening...
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Is your kitchen nut-free?
Our products are produced using equipment that may have come in contact with milk, wheat, nut or other allergen ingredients. Customer acknowledges that though we take precautionary actions, we are not responsible for any allergic reactions.
Customer is responsible for advising of allergies in advance.
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What's at the shoppe?
In our storefront you'll find some classic desserts and treats such as cookies, cupcakes, brownies and mini pound and crumb cakes. We have some standard flavors but also have special treats we create daily as well. You'll have to stop in to see what sweets are special for the day!
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What do your favor cookies taste like?
Our cookies are a classic sugar/butter cookie, made with simple, fresh ingredients to produce a slightly crunchy, soft centered texture. our icing is softer than most, with a mildly sweet marshmallow flavor
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Can you send me a cookie favor sample?
We'd be glad to send you a sample! Visit our Sample Request Page.
Please make sure you let us know what you are looking for and include your address.
Your sample will be made fresh and shipped within 7-10 days of request.
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How long will my cookies stay fresh?
As there are no preservatives in our cookies, we recommend eating within ten days of receiving them.
If you'd like to keep our cookies as a keepsake, they will stay beautiful for quite a while,
as long as they're kept in original packaging and out of heat and direct light.
However, we recommend eating them as they are super yummy!
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Do you offer classic cookies as favors?
Yes! Check out our classic stacked cookie favors.
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How do I order?
Just fill out the order inquiry form on my contact page
We will get back to you as soon as possible with availability.
The more info you can give the easier it will be to give a full quote.
Try to include the event/favor type, number of guests, and location.
Any ideas, inspiration or examples are welcome as well!
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What is the recommended lead time to order cookies?
For designs pictured on our website, we recommend at least two weeks notice,
but can accommodate most orders with one week's notice (this may exclude very large quantity or custom printed orders).
If you're looking for a custom order or 'new' design (something you don't see in our galleries),
we will need more lead time to best accommodate your request.
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How much do you charge?
Check out our shoppe for prices. Since most of our creations are customized for your event,
additional customization and detail may increase cost.
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Is packaging included in the price?
All cookies come individually wrapped in a clear cellophane bag and tied with a satin ribbon.
Please visit our ribbon gallery to choose your ribbon color.
Personalized card stock hang tags are an additional 50 cents per cookie.
There are some examples of tags to choose from in our tag gallery.
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What forms of payment do you accept?
We accept credit card* payments via Paypal, checks and cash.
*There is a $5 fee for credit cards given verbally over phone.
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Can I write you a personal check?
We will gladly accept a check in your name only. In case of insufficient funds, we ask for prompt re-payment and that you cover the charges incurred by our bank.
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Do you ship cookies?
Yes! We ship our cookies via UPS Ground anywhere in the U.S (lower 48 states).
Shipping and handling charges will apply. (Cupcake favors cannot be shipped.)
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When will you ship my cookies?
As we bake each order fresh the week of your event, expect them to arrive to you 1-2 days
prior to your event date. This ensures you have a fresh and tasty product!
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How do you ship the cookies?
Each favor is layered flat and securely in a sturdy 200 lb. test corrugated cardboard box
with large bubble wrap separating each layer and paper shred cushioning the top and bottom.
With all orders, 1-3 extras are sent (depending on fragility) to compensate for any possible breakage.
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Is shipping guaranteed?
Cookies are packaged as securely as possible and a shipment date is planned to meet your requested delivery date.
We make every effort to see that your gifts arrive safely and on time.
Despite our best efforts some shipments may be damaged by our preferred carrier (UPS),
delayed due to inclement weather, acts of God or other causes beyond our control
and we cannot accept liability for any issues arising from late or damaged shipments.
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Do you hand deliver?
We DO NOT normally employ a delivery system. Pick-up or shipping is preferred. However, we will certainly work with you on arranging delivery of your wedding cake or large custom cake which exceed certain tier levels and a minimum price to both Nassau and Suffolk Counties for a fee. Delivery for further a destination like Brooklyn, Queens and Manhattan may be considered with a minimum price and availability.
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Do you offer cupcakes as favors?
Cupcake favors can be used for many occasions! From weddings to birthdays, we do an adorable single cupcake favor in its own box.
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Do you do wedding cakes?
Yes. With sufficient notice and availability, we would love to create your wedding cake! Event Cakes page coming soon! Pick-up and local delivery only :)
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